Passenger Services旅客服务(五)VIP Services贵宾服务
常用语句(旅客用语用斜体字表示,贵宾服务工作人员用语用正体字表示)
1: The VIP lounge of Shenzhen Airport can offer a variety of services,including check-in,meeting or seeing off guests. We have a special room for rest, in addition, we offer you free tea and one dish of fruit.深圳机场贵宾厅为客人提供尊贵的接机、送机、候机一条龙服务。我们有专门的厅房给您休息,同时为您提供免费的茶水和一个免费的果盘。

2: The price is 1200 yuan each time, the open price is 1600 yuan each time,which is only for one domestic flight, two hours and eight persons.协议价1200元/次,非协议价1600元/次,限国内同一航班,时限两小时,八人以内。

3: May I have your flight number, the company’s name, titles,names,numbers of your guests and your phone number?请问您的航班号,单位名称,宾客身份、姓名、人数,以及您的联系电话?

4: I’ll repeat your information. Please check it. 我将重复您的预定内容,请您核实。
5: Thank you for your reservation, please make sure to arrive here 90 minutes before departure, we’ll offer you the best service.感谢您的预定,请您提前90分钟到达贵宾厅,我们将为您提供服务。
6: CA1303 has taken off. It’ll arrive here at 17:40. CA1303前方起飞,将于17:40到达本场。
7: Your flight hasn’t taken off yet. The new arrival time is 17:40. If it takes off, we’ll inform you at once.您的航班前方还没有起飞,预计17:40到达本场,如有消息,我们马上通知您。
8: Please check out now. 请您办理结算业务。
9: Would you like to pay it with a credit card, cash or signature? 您是刷卡,付现还是签单呢?
10: 1600yuan in all. Please ensure the amount and input your code, please sigh your name. 合计1600元,麻烦您确认一下金额,请输入密码,请您签字。
11: To whom should your invoice be addressed?请问您的发票填开单位?
12: Here is your invoice. 这是您的发票。
13: Can I pay with a credit card? /Yes, please .(Sorry, cash only.) 我可以用信用卡付吗?/可以。(不行,只能用现金。)
14: Have you made a reservation? 请问您是否预订?
15: Your room number is 8006.您的预订在8006号房。
16: Please show me your VIP card.请出示您的贵宾卡。
17: This card is valid. This way, please. 您是我们Pass卡/交通银行太平洋卡/EPS卡客户,这边请。
18: What would you like to drink?您想要喝点什么?
19: I’m your attendant; we’ll offer you Coca-Cola, mineral water, 7 up, Pepsi-Cola, fruit and dim sum. 我是值厅员,我将为您提供王老吉、可口可乐、矿泉水、七喜、百事可乐以及果盘和点心。
20: Would you like a refill?帮您续水?
21: Let me help you change this ashtray. 帮您换烟盅。
22: The fruit is 80 yuan per dish if you want it. 如果您需要增加果盘,每盘80元。
23: We can call the restaurant for you if you need. 我们可以为您提供订餐服务。
24: Do you have a FFP mileage card?您有里程卡吗?
25: Please show me your ticket, passport and mileage card. I’ll go to check it for you. 请出示您的机票、有效证件以及航程累积卡,我将为您办理乘机手续。
26: I’m afraid I’ll need you to come with me. 请与我们协助办理。
27: The procedure has been finished. Here are your 2tickets, 2passports, 2boarding passes, and 4 baggage tags. Please check them. If they are correct,and please sign your name here. 您的乘机手续已经办好了,这是您的2张机票,2个身份证件,2张登机牌,2张航程累积卡,4张行李托运凭条,请核实。如果您确认无误,请在值机手续交接单上签字。
28: It’s Gate 38. The flight is far away. We have prepared a VIP car for you. Please follow me. 您的航班登机口是38号,是远机位。我们已经为您准备好了VIP摆渡车请跟随我一同前往登机口。
29: Your flight will arrive here at18:20. It’s time for us to meet the flight. 您的航班将于18:20到达本场,请与我一同前往接机。
30: We are very sorry to inform you that your flight has been delayed. We’ll assist you to change the flight. 我们很抱歉地通知您,您的航班晚点,我们将协助您办理改签手续。
31: The booking number of Shenzhen airport’s VIP lounge is: 0755--27776162(Terminal A),0755--27778900(Terminal B).深圳机场贵宾厅预订电话:A楼0755—27776162,B楼0755—27778900。
32: Can you assist me to check-in?/OK. 请问可以协助我去办理值机手续吗?/好的。
33: Mind (or watch) your step!请走好!
34: This is the escalator.Be careful!这是自动扶梯,请小心!
35: Your luggage is too heavy. Can you help me, please?您的行李太重了,可以帮我一下吗?
36: I will ask someone else to help you. Please wait just a moment. 我找别人来帮您,请稍等。
37: Don’t worry, we will try our best to help you. 别担心,我会尽力帮你。
 
 
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情景会话(A代表登机引导工作人员,B代表旅客)
1.(旅客走错候机楼)
A: Good morning. What can I do for you?
B: Good morning. May I use this card here?
A: Oh, it’s Priority Pass card. You can use it.
B: Great.
A: May I have your ticket, please?
B: Here you are.
A: I’m sorry. Your flight is in Terminal B. Please go straight, we have another VIP lounge in Terminal B. You can use this card there.
B: Thank you.

A:早上好。请问可以为您效劳吗?
B:早上好。我可以在这里使用这张卡吗?
A: 哦,这是优先通过卡。您可以使用。
B:太好了。
A:我可以看一下您的机票吗?
B:给你。
A:对不起,您的航班在B号楼。请直走,在B楼有另外一个贵宾厅,您可以在那里使用这张卡。
B:谢谢。

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2.(旅客要求上网)
A:Good morning. What can I do for you?
B: Good morning. May I surf the internet here?
A: Do you have a VIP card?
B: No.
A:You can surf the internet here, but you must pay for it.
B: How much?
A: 150 yuan. We can help you check-in, offer you a cup of tea and a dish of fruit. You can have a rest and surf the web.
B: OK. I’ll pay for it.

A: 早上好。请问可以为您效劳吗?
B:早上好。请问我可以在这里上网吗?
A:您有贵宾卡吗?
B:没有。
A:您可以在这里上网,但是您要支付一定的费用。
B:多少钱?
A: 150 yuan. 我们可以帮您办理乘机手续,给您提供一杯茶水和一碟水果。您可以在这里休息、上网。
B:好的。我愿意付费。