General Security Information and Notices
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1. Carry-on baggage

Domestic flights: Each first class passenger is allowed to take two pieces of carry-on baggage, and each business class or economy class passenger may have only one piece of carry-on baggage. The size of each piece of baggage cannot exceed 20 cm x 40 cm x 55 cm. The total weight of carry-on baggage for one passenger cannot exceed 5 kg.

International flights: The size of each piece of baggage cannot exceed 20 cm x 40 cm x 55 cm, and the total weight of the carry-on baggage cannot exceed 7 kg.

(Some airlines have special weight restrictions. Passengers should pay attention to the information printed on tickets or inquire of their airline for more details.)

2. Free checked baggage limit

Domestic flights: 20 kg for an economy class passenger (adult or child), 30 kg for a business class passenger, and 40 kg for a first class passenger. Passengers holding infant tickets have no free checked baggage allowance.

International flights: 20 kg for an economy class passenger, 30 kg for an economy class passenger with a student passport, 30 kg for a business class passenger, and 40 kg for a first class passenger. When the destination is in North or South America, each passenger can have two pieces of checked baggage, each of which does not exceed 23 kg. Moreover, the total length of the three sides of one piece of baggage must not exceed 158 cm, and the sum of the three sides of two pieces must not exceed 273 cm. There is an extra fee for oversized or overweight baggage.

(Some airlines have special weight restrictions. Passengers should pay attention to the information printed on tickets or inquire of their airline for more details.)

3. Excess baggage charge

For domestic flights, fees for excess baggage are calculated at 1.5% of the price of an economy class ticket per kilogram (unit: RMB). The rates and calculation methods for overweight baggage of different airline companies are different. Passengers must follow the rules of each airline company.

4. Baggage damage compensation

If the baggage is well packed, the passenger needs to provide evidence to show that the damage was caused by the transport contractor; otherwise, the transport contractor or its agent is not liable for compensation.

If a checked piece of baggage is damaged during transportation, a compensation amount within 100 RMB will be paid for each kilogram of the damaged baggage or baggage content. The excess baggage fee will be refunded. If the value of the package or content is less than 100 RMB per kilogram, you will be compensated for the actual value. If the value of the checked baggage or content is higher than 100 RMB per kilogram, the passenger can claim the value of the baggage or the content. A surcharge of 5‰ will be paid for the claim. The claimed value cannot exceed the actual value of the baggage. The upper limit of the claimed value for each passenger is 8000 RMB. If the baggage is damaged after the claim, the claimed value is compensated.

Passengers can voluntarily purchase insurance for their checked baggage. In case of damage, compensation is made according to the amount of insurance. If the actual value of the baggage or content is lower than the amount of the insurance, the actual value is compensated.