Passengers should apply to the airlines in advance for special passenger services for unaccompanied children (between ages 5 (included) and 12 (excluded)), unaccompanied seniors (above age 70 (included)), and wheelchairs including airport pickup and on-board services, etc. After the application is approved, please come to the Special Care Counter of Shenzhen Airport 2 hours before the scheduled departure time for reception and check-in procedures. Shenzhen Airport special service reception services stop 1 hour before the scheduled departure time of the flight.
Each check-in island has a "Courtesy Service" counter, where the airlines and ground agents will provide priority check-in and baggage check-in services for passengers with special needs.
All gates are provided with courtesy seats, and airlines and ground agents will provide priority boarding services for passengers with special needs.
For passengers with audio-visual disabilities, Shenzhen Airport provides the following accessible services.
1.For passengers who meet the requirements of passengers with audio-visual disabilities of airlines, the service staff of Shenzhen Airport will guide you to apply for special passenger services of airlines, and airlines will provide services for you throughout the journey.
2.The rest area near the gate 3 on the fourth floor of the terminal, and the special assistance check-in counters which set in check-in area on islands A,C,F,G,and the courtesy(Passage) which set in the security area, and the courtesy which seats at each boarding gate, are specially used for the passengers with audio-visual disabilities.
3.The battery vehicle is free for passengers with audio-visual disabilities, and passengers with audio-visual disabilities can take the battery vehicle to the designated boarding gate to boarding.
4.The enquiry counter is equipped with a clipboard, and passengers with audio-visual disabilities can communicate with the staff through it. After that the staff will provide corresponding assistance services according to the needs of passengers.
